Delivery and return

1. Delivery Areas and Rates 🚚

  • πŸ‡«πŸ‡· France : €9.99 – Delivery within 3 working days
  • 🌍 Europe (excluding France) : €19.99 – Delivery within 5 working days
  • πŸ‡²πŸ‡¦ Morocco : Free delivery – within 2 working days

2. Order processing πŸ“¦

At Caftan2Sahar , we strive to make your shopping experience simple, fast, and transparent. Our goal is to process and ship every order with care and efficiency.

  • Order processing time ⏳:

    Every order placed on our site is handled with the utmost care. Shipping is made the day after payment is received.

    Delivery time varies depending on product availability:

    - 3 working days if the product is in stock in France ,

    - 14 working days if the product is not in stock in France .

    This information is systematically communicated to the buyer by the seller during live sessions on our TikTok Shop (Caftan2sahar) , before validation of the purchase .

  • Products requiring additional time ⏱️: Some items may take longer to ship due to their specific characteristics. This information will be detailed in the product description so you are fully informed before finalizing your purchase.

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  • Shipping Location 🌍: The majority of our products are shipped directly from our stock in France or from our workshop between Fez and Casablanca in Morocco, where each item is meticulously prepared, packaged and shipped according to strict quality standards.

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  • Logistics partners πŸ“¦: We work with trusted delivery services such as Colissimo , Mondial Relay , and Chronopost to ensure your order arrives quickly and securely. All our shipments are made via express delivery services.

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  • Order tracking πŸ“: Once your order has been shipped, you will receive an email with a tracking number so you can track your package in real time on our website by clicking here .

If you have any questions regarding your order or shipping, our team is available to help.

3. Returns and Refunds πŸ”„

We want you to be completely satisfied with your purchase from Caftan2sahar . However, please note that no returns or refunds will be accepted , except for our loyal customers with whom we have established a relationship of mutual trust.

  • Cases where returns are not accepted :

❌ Caftan worn for an event and returned after use.
❌ Items showing signs of wear, odor, or deterioration.
❌ Custom or made-to-measure orders.

  • Returns accepted only if :

βœ… The item is defective upon receipt (with proof within 48 hours of receipt).
βœ… The item received does not match the order (error in model, size, color).

Any return request must be sent to our customer service so that they can follow the procedure with you.

4. Cancellation Policy

  • Order Processing πŸ›’: Once an order is confirmed, it cannot be canceled. As soon as we receive an order, we immediately begin the process of sourcing, manufacturing, and preparing it for shipment to meet our delivery deadlines and guarantee the quality of our services.

We thank you for your understanding and your trust.

For any questions, please do not hesitate to contact our customer service πŸ“ž.