Delivery and return

1. Delivery & shipping methods 🚚🌍

To ensure a reliable, transparent and tailored delivery service for each order, our shipments can be made from Morocco or from France , depending on the model selected and stock availability.

We deliver throughout Morocco and across Europe . Shipping costs and delivery times are calculated based on your location and the product's origin , ensuring a fair and efficient logistics solution.

📩 Delivery from France to France

For orders shipped from our warehouse located in France, several delivery methods are available:

Home delivery :
Estimated delivery time: 2 to 3 business days – €9.99

Delivery to a collection point (Mondial Relay) :
Estimated delivery time: 4 to 5 business days – from €4.99

These options guarantee speed, security and flexibility for our European customers.

🌍 Delivery from Morocco to Europe

Shipments originating from Morocco require a longer logistics timeframe. Delivery is generally guaranteed within 1 to 2 weeks , depending on the destination city.

Delivery costs from Morocco are calculated according to the following terms:

Price: €2 per kilogram

Minimum weight charged: 10 kg

Minimum delivery amount: €20

📌 For example:

For orders weighing between 1 and 10 kg , the applicable price is €20.

Beyond 10 kg , an additional €2 per extra kilogram is added to the initial amount of €20.

Order tracking 📍: Once your order has been shipped, you will receive an email with a tracking number so you can track your package in real time on our website by clicking here .

2. Returns and Refunds 🔄

We want you to be completely satisfied with your purchase from Caftan2sahar . However, please note that no returns or refunds will be accepted , except for our loyal customers with whom we have established a relationship of mutual trust.

  • Cases where returns are not accepted :

❌ Caftan worn for an event and returned after use.
❌ Items showing signs of wear, odor or deterioration.
❌ Custom or made-to-measure orders.

  • Returns accepted only if :

✅ The item is defective upon receipt (with proof within 48 hours of receipt).
✅ The item received does not match the order (error in model, size, color).

All return requests must be sent to our customer service department so that they can follow the procedure with you.

3. Cancellation Policy

Once an order is confirmed, it cannot be cancelled. As soon as we receive an order, we immediately begin the sourcing, manufacturing, and shipping preparation process to meet our delivery deadlines and guarantee the quality of our services.

We pay particular attention to the logistical management of each order, in order to ensure careful shipping, rigorous tracking and delivery in accordance with our quality commitments.

Thank you for your understanding and trust.

For any questions, please feel free to contact our customer service 📞.